Video surveillance in the HoReCa industry:
a tool to cut losses, increase performance, automate operations
Xeoma is the video surveillance software of the next generation. It can be used in video security as a deterrent to prevent burglaries, thefts, and various violations from employees, guests or strangers; or for post-incident investigation and evidence.
Moreover, contemporary video surveillance solutions – Xeoma included – can do much more than that in businesses like HoReCa: smart video analytics can recognize certain objects or patterns in the sight of cameras, thus enabling collection of various kinds of statistics, or aiding in automation of supervision.
AI-powered modules like Face Recognition, Text Reading, Eye Tracking, Emotion Recognition, Parking Spots, Object Classification will help cut losses, increase profits and save on human labor expenses by automating mundane tasks.
• Proactive prevention of offences (burglary, break-in, defacement, vandalism, etc.) by staff or visitors;
• Safety of employees, clients, customers and property by deterring potential violations (on a psychological or physical level);
• Real-time reaction to threats or offences (sending alarms, notifications, calling the police);
• Video evidence of incidents for internal investigation or forensic uses;
• Live streaming from the kitchen for hygiene transparency and promo purposes;
• Safer environment that encourages more orders and more effective work;
• Proactive video analytics that helps catch early signs of an alarming event and prevent conflicts (behavior patterns recognition) or engage urgent help (slip and fall detection + notifications);
• Control of visitors’ satisfaction level and the quality of staff’s work to provide better service and raise sales;
• Analysis of customers’ attention direction to use this data in growth strategies;
• 24/7 strategic analysis of the target audience (reports on unique visitors, satisfaction level, demographics);
• Automation of mundane tasks (for example, checking if the ready-to-be-served dish corresponds to the master sample) that will substitute human labor;
• Collection of statistics on staff productivity;
• Finding and addressing weaknesses to increase work productivity;
• Creation of promo or tutorial videos from live streams;
• Control the staff’s work for signs of corporate policy breaches (fight grocery thefts, mishandling of dishes, unsolicited discounts, etc.);
• Automation of access control (recognition of faces, vehicle types and license plates, double authentication);
• Aid in compliance with health and safety or anti-pandemics regulations (masks detection, social distance, etc.);
• Tracking work and operative condition of automated equipment;
• Aid in early detection of fire hazards.
And many more!
Solutions for HoReCa from Xeoma video surveillance:
Smart Motion Detector will automatically detect unwanted movement in a place of business in afterhours, or during the day time if particular territories should be free of people and motion. Anti-false-alarm mechanisms prevent reaction to objects and events that you’re not interested in. Combined with a rotating camera, it can ‘follow’ the moving object and remote access will help you to take a look into cameras to see what caused the alarm.
Sound Event Detector will be triggered if there is a loud sound (sound of breaking glass or security alarm), which makes it a great tool to detect break-ins in areas that are not covered with camera vision.
Various notifications (“Sending Email”, “SMS Sending” or even custom alarms) will keep everyone who needs to know updated on alarming or custom events.
License plate recognition (ANPR) reads license plates in camera view, and is a great automated access control tool. For instance, it can be used to automatically open gates if there’s a vehicle from the white list (a supplier’s truck, for example). This module can be a part of the paid parking solution, especially when combined with features like “Parking Spots” and parking ticket machines.
Face recognition is an AI-based module that can recognize faces of employees or customers, and store pictures in the database. This module can be used to automatically open doors or gates upon receiving a signal from the white list of the module, or notify authorized personnel if a VIP customer is detected. The double authentication feature compares a face in the camera frame to the user profile opened with an access card or a QR code, so it can be employed for restricted access.
Emotion recognition module can recognize emotions of your customers, so this way you will have information if they are satisfied with the customer service and improve customer service quality. Also helps get the general mood in the work collective, or detect a person with aggressive predisposition of spirit that can turn into a menace, and warn security service to keep an eye on them.
Object recognition is the multi-purpose module powered by contemporary neural networks that can tell apart people, animals, drones, birds, cars. It can detect particular object types in and around the premises. Other types of objects can be added that will help you automate processes (for example, it could compare what the hotel room must look like after cleaning is done, or if chefs are wearing the required uniform, etc.).
Crowd detector can automatically count people in camera’s field of view and recognize gatherings of people. One of its possible uses is to spot a queue at the cafeteria checkout that is long enough to start irritating customers to rapidly engage more checkouts or notify management.
HTTP marking (integration with POS or cash registers) is a module that can use cash register information about a sale and apply it on the video footage that Xeoma stores for later search. You can place a camera above the cash register and see all financial operations on the screens with date/time and name of the employee in charge.
Live streaming with the “Streaming to YouTube” module will help broadcast the CCTV camera image online on your website or YouTube channel. With a tool like live streaming, you can keep your company’s reputation high with this level of transparency, whatever business type yours is.
Computer vision-powered smoke and fire detection of Xeoma can be an addition to traditional smoke alarms triggered by CO2 sensors; however unlike offline systems it can also procure visual evidence of the suspicious situation for review before the alarm is triggered.
Xeoma has several intellectual capabilities for fighting global virus outbreaks. Besides, the Slip and fall detector will also be useful to detect if a person has fallen. When a fall is detected, the detector can call an ambulance (using the Application runner module), as well as notify relatives about the incident (email, SMS, push notifications).
For retail and food industries, Xeoma possesses tools for efficient visitors counting, so you can quickly get information about the number of clients who have visited the business. The statistics can be analyzed to make forecasts and plans to improve performance, assortment of goods, marketing campaigns, etc.
Xeoma Cloud will keep your recordings safe and sound in a Cloud.
And 100 features more! See them all here
A hotel starts far before you enter its lobby; it’s the outside parking and the premises that first greet a newcomer. A state-of-the-art hotel seizes every opportunity to be up-to-date with whatever automation there possibly is. Xeoma video surveillance software has solutions for paid parking, control of access to the premises, classification of vehicles that enter the gated territory, intrusion detection, and many more.
Inside a hall, there are new challenges that the HoReCa video surveillance has an answer ready for: audio and video footage with proactive detection of suspicious behavior, abandoned pieces of luggage, signs of cancellation fraud, trespassing on restricted access zones, lapses in service, et cetera.
Hotel is a place where people feel more relaxed and free of boundaries, and thus prone to do damage while being in an inebriated state. Consequently, it is important for the hotel management to have video cameras covering as much of halls, elevators and stairs as possible to make sure there is evidence that will help get compensation in such cases. While even the simplest VMS can have live recording, solutions like Xeoma’s offer utmost flexibility in regards to off-site and on-site footage storage, enhanced usability of live monitoring and remote access.
Safety and security doesn’t stop with passive documentation of events and some pro-active deterring of violence, burglary. There are also tools in Xeoma that detect smoke and fire, and help comply with safety regulations during a virus outbreak (like, for example, non-invasive body temperature probes that are done by thermal cameras in the background mode).
A hotel is an ecosystem where safety is closely intertwined with modern-day optimization techniques. A vital part of a HoReCa industry, hotel and accommodations easily benefit from contemporary video surveillance solutions like Xeoma that can help with dozens of tasks.
Restaurants are the second syllable of the HoReCa term, which speaks a lot about its place in the whole industry. Restaurant surveillance tasks are not that distant from a hotel’s, yet there are niche-specific differences:
The heart and core of a restaurant is food, from the moment it arrives at the storage unit to the moment it is devoured. Food is the purpose of a restaurant’s existence, it is what can make or break this type of business. And since it is so important, restaurant video surveillance – which is there to protect what’s important – is focused on it most of the time. Live streaming from a kitchen is often an element of customer attraсtion and trust building. Product theft might be a behind-the-curtain issue, too; especially in high-class restaurants with costly ingredients. A contemporary video surveillance system can help negate that, not just by keeping 24/7 footage for post-investigation, but by proactive detection of prohibited behavior, odd numbers and control of access to prohibited areas in odd hours.
Restaurant video surveillance can also provide unbiased answers to the management concerns regarding the customer service level, with automated modules like “Emotion Recognition” detecting waiters’ and customers’ mood at any given time. The footage is also a great tool to reduce the number of lawsuits and various claims. Besides, like any video surveillance in the HoReCa, it also ensures protection from burglaries, damages, trespassing and theft with a simple video security complex.
Probably the most numerous “representative” of the HoReCa industry are various café and cafeteria establishments. A smaller level of luxury yet wider assortment of meals and beverages make cafes appeal to the broadest audience, which a very popular type of business for nearly any entrepreneur. Despite the ingrained stereotype that video surveillance is an expensive thing that only major organizations can afford, with Xeoma, any establishment can flaunt a modern-day video security, complemented with mind-blowing features like recognition of returning customers or queue detection. It has been said a lot about the assuaging effect of cameras, whose solely presence is able to deter crimes.
Corroborated by AI-based features, state-of-the-art video surveillance solutions like Xeoma are not only effective in the HoReCa organizations, but also ludicrously easy to set up and extremely affordable.
March 2, 2023
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