Contact us: help, answers to your questions, cooperation
Questions about licenses and activation
• Get answers to your questions fast – search our website. See our video guide “How to search for answers on Xeoma website”
• Move licenses to another equipment, find your licenses, change user data and more with this section
• Frequently asked questions about licenses and activation
• End-User License Agreement (EULA)
• Free trial with demo licenses
Have an urgent question? Send it through email! Our operators are also checking it in non-working hours.
Contact us by email:
support hereAt felenasoft hereDot com
or use this contact form
If your emails return to you with error, please try to write us to this email, too:
xeoma hereDot felenasoft hereAt gmail hereDot com
or see troubleshooting
Technical and pre-sale support is free of charge. Our operators will reply to your email within one working day. Please pay attention to the email delivery time. If we receive it at the end of the day, we will answer it the next day.
Paid support is applied only if custom development is required, in such case please contact us for a quote.
Any questions? Let’s talk!
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|Please note that support is available only in English language.|
|+44(20)3807-04-87||United Kingdom, London||0330-1500 and 1700-2000 GMT|
|+1(646)757-12-87||USA, New-York||10 pm-10 am EST(GMT-5) and 1 pm – 4 pm EDT|
|+1(888)755-27-86||USA, toll-free||10 pm-10 am EST(GMT-5) and 1 pm – 4 pm EDT|
|+420(296)399-390||Czech Republic, Prague||0430-1600 and 1800-2100 GMT+1|
|+45(78)73-32-86||Denmark, Copenhagen||0430-1600 and 1800-2100 GMT+1|
|+358(9)4272-7081||Finland, Helsinki||0530-1700 and 1900-2200 GMT+2|
|+972(3)7621576||Israel, Tel Aviv||0530-1700 and 1900-2200 GMT+2|
|+7(727)312-2333||Kazakhstan, Almaty||1030-2200 and 0000-0300 GMT+6|
|+370(69)19-87-86||Lithuania, Kaunas||0530-1700 and 1900-2200 GMT+2|
|+31(970)1028-10-86||Netherlands, Amsterdam||0430-1600 and 1800-2100 GMT+1|
|+48(57)358-10-86||Poland, Gdansk||0430-1600 and 1800-2100 GMT+1|
|+7(900)348-42-71||Russia, Kaliningrad||0530-1700 and 1900-2200 GMT+2|
|+46(10)450-09-88||Sweden, Stockholm||0430-1600 and 1800-2100 GMT+1|
|+41(31)588-00-86||Switzerland, Bern||0430-1600 and 1800-2100 GMT+1|
| Calls only: whatsapp, wechat, telegram (+16467571287)
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! Before you contact us in skype, please make sure that you’ve searched our website for answers: used the search bar in the upper right part of the website, looked through Support page, F.A.Q. section or forum.
felenasoft (USA) – cooperation and partner program, felenasoft_2 – technical issues.
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Attention! If you’re having issues with activation, please see first if this section helps.